A whitelist is an approved senders list linked to your email, that tells your email service’s spam filter that you want to see those emails.
Anything from email addresses on your whitelist should pass through the spam filters without being blocked.
Sometimes, important emails end up in the spam/junk folder without our knowledge. Usually when you have not added an email address to your contact list, or your email service can’t find it on an authorised list. Whitelisting emails is a way to avoid missing important emails.
Gmail doesn’t have a straightforward way to whitelist an email address, but you can add a filter which will let specific email addresses through though. Here are the steps to whitelist an email in Gmail:
Both iOS Mail and OS X Apple Mail handle email whitelisting in the same way:
Open your mail app
Select the sender address (firstname.lastname@example.org & email@example.com) you want to add to your whitelist
Select ‘Add to VIPs’ or ‘Add to Contacts’ depending on your device
Outlook, that comes with Microsoft Office, has a couple of ways to whitelist email addresses:
You can also:
The browser version of Outlook works in much the same way as the desktop version. Find an email from us that isn’t already whitelisted, then:
If you use an email provider we haven’t covered, you’ll probably find that whitelisting works in very similar ways.
Select our email from your inbox and look for the menu option and add to safe senders or whatever your email service has named it.
Or check your spam or junk folder, select our email and select the option for ‘not junk’ or however the email service labels the option. This should ensure that emails from us will always end up in your inbox rather than spam.