Customer Service Quiz Learner Name(Required) Email(Required) So we can send you a copy of your completed workbook1 – Signposting is to send people off to the best place to chat, book or buy(Required) True False 2 – Return policies are just there because Google asks for them(Required) True False 3 – You can ignore good reviews(Required) True False 4 – GDPR allows you to add anybody's name to your mailing list(Required) True False 5 – You can expand your business using the right communication tools(Required) True False 6 – Bad reviews don't matter, you can just delete them(Required) True False 7 – You can use Messenger as a chat feature on your website(Required) True False 8 – Trustpilot is a free review tool(Required) True False 9- TripAdvisor is the best review tool for(Required) Hospitality Retail Trades 10- You can only use email forms to ask for names and addresses(Required) True False
